Systems Engineer Development

Observability and Sales Plays

This course will cover Sumo Observability, App Modernization, Application Observability, and Digital Customer Experience. The course will start with an introduction to observability and its benefits. Then, we will cover the various types of data that can be collected with Sumo Observability, how to collect and query this data, and how to use it to troubleshoot and improve your applications. Next, we will discuss application modernization, including how to migrate legacy applications to the cloud and how to modernize your application architecture. Finally, we will cover digital customer experience, including how to collect and analyze customer data, how to use this data to improve your customer experience, and how to troubleshoot customer issues. Pipeline and Deal Forecast Management with Clari: This section of the course will cover how to effectively manage your pipeline and deals using Clari. You will learn how to forecast your pipeline and deals, and how to use Clari to your advantage. Value-based Sales Methodology: In this section of the course, you will learn about value-based selling. You will learn how to identify the needs of your customers and how to sell them the value of your products and services. Demoing the Sumo Logic Products: In this section of the course, you will learn how to effectively demo the Sumo Logic products. You will learn about the features and benefits of the products, and you will also learn how to demo the products in a way that is engaging and informative. Negotiation Tactics: In this section of the course, you will learn about negotiation tactics. You will learn how to effectively negotiate with customers, and you will also learn about common negotiation mistakes. Presentation Skills: In this section of the course, you will learn about presentation skills. You will learn how to effectively present your products and services, and you will also learn about common presentation mistakes.

Scrimmages and Role Plays for Systems Engineers

In this module, Sumo Logic systems engineers will demonstrate practical skills and competencies related to their role, including discover calls, demos, and simulated events. The course will conclude with a substantive review of the learner's approach and performance. Systems Engineer Discovery Call Role Play: In this course, systems engineers will learn how to communicate effectively with potential customers during discovery calls. They will role-play various scenarios in order to practice their skills. Additionally, they will receive feedback from their peers and instructors in order to improve their performance. Systems Engineer Demo Role Play: In this course, systems engineers will learn how to effectively demonstrate Sumo Logic's capabilities to potential customers. They will role-play various scenarios to practice their skills. Additionally, they will receive feedback from their peers and instructors to improve their performance. Systems Engineer Manager Security Scrimmage Review: In this course, systems engineer managers will review a security scrimmage. They will analyze the various scenarios played out and provide feedback to the systems engineers on their performance. Additionally, they will identify areas of improvement and offer suggestions on how to avoid similar mistakes in the future. Systems Engineer Manager Observability Scrimmage Review: In this course, systems engineer managers will review an observability scrimmage. They will analyze the various scenarios played out and provide feedback to the systems engineers on their performance. Additionally, they will identify areas of improvement and offer suggestions on how to avoid similar mistakes in the future.

Security and Sales Plays for Systems Engineers

This course introduces Sumo Logic systems engineers to Cloud-native security orchestration, automation, and response (SOAR) capabilities and how they can be used to modernize security operations tools, cloud security monitoring, and analytics tools, and cloud security information and event management (SIEM) solutions. The course will cover the key features and benefits of Sumo Logic's SOAR platform, including: - orchestration and automation of security operations, - creation of modern user interfaces and dashboards, and - performing powerful search and analytics capabilities. The course will also include a demonstration of how Sumo Logic's SOAR platform can be used to detect and respond to security incidents in a cloud environment. Finally, the course will conclude with a security demo role play, in which participants will have the opportunity to use Sumo Logic's SOAR platform to detect and respond to a simulated security incident.